Privacy policy.
Last Updated: 21 October 2026About this policy
Brookleigh Estate (ABN 23 513 278 935) of 1235 Great Northern Highway, Upper Swan WA 6069 ("Brookleigh", "we", "us") respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, make an enquiry, book with us or interact with our advertising.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or giving us your information, you agree to it being handled as this policy describes.
What we collect
We only collect information we need to respond to you and provide our services. Depending on how you deal with us, this may include:
your name, and the name of your partner or other guests
contact details, such as email address, phone number and postcode
details about your event, such as preferred dates, guest numbers, budget and requirements
booking, accommodation, spa and payment details (card payments are processed by our payment provider; we do not store full card numbers)
dietary requirements or accessibility needs you choose to tell us about
your correspondence with us, including emails, messages, calls and form submissions
technical information from your device when you use our website or see our ads, such as IP address, browser type, pages viewed and how you arrived at our site
You can deal with us anonymously or under a pseudonym when making a general enquiry, but we will need your details to make a booking.
How we collect it
We collect most information directly from you, for example when you:
fill in an enquiry or booking form on our website
submit a lead form in an advertisement on Google, Facebook or Instagram
email, call or message us, including through social media
tour the Estate, attend an event or stay with us
sign up to our newsletter or enter a promotion
We may also receive information from third parties, such as wedding planners, booking platforms or advertising providers, and collect technical information automatically through cookies and similar technologies (see Advertising, cookies and analytics).
How we use it
We use your personal information to:
respond to your enquiry and send you pricing, availability and package information
arrange tours, and plan and deliver your wedding, event, stay, spa treatment or other booking
process payments and manage your account with us
send you updates and offers we think may interest you (you can opt out at any time)
measure and improve our website, services and advertising
meet our legal, insurance and accounting obligations
We will not use your information for an unrelated purpose without your consent, unless the law allows or requires it.
Advertising, cookies and analytics
Our website uses cookies and similar technologies, including Google Analytics, Google Ads conversion tracking and the Meta Pixel. These help us understand how visitors use our site, measure how well our advertising works, and show our ads to people who have visited our site or may be interested in our services.
When you submit a lead form in a Google or Meta advertisement, that platform passes the details you enter to us so we can respond to your enquiry. Google and Meta handle information collected on their platforms under their own privacy policies.
You can control cookies through your browser settings, and manage personalised ads through your Google Ad Settings and your Facebook or Instagram ad preferences. Blocking cookies may affect how parts of our website work.
Who we share it with
We do not sell your personal information. We share it only where needed to provide our services or run our business, including with:
suppliers involved in your event or stay, such as caterers, stylists or celebrants you have chosen, where you ask us to
service providers who support our business, such as website hosting, booking and CRM software, email and payment providers
advertising and analytics providers, such as Google and Meta
our professional advisers, such as accountants, lawyers and insurers
government authorities, where the law requires
Some of these providers store data overseas, including in the United States. Where we send information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Marketing and opting out
We may send you news, offers and updates about Brookleigh Estate by email where you have agreed to this or would reasonably expect it, in line with the Spam Act 2003 (Cth). Every marketing email includes a simple way to unsubscribe, or you can contact us and ask to be removed.
Storage and security
We store personal information in secure electronic systems and, occasionally, in paper records kept at the Estate. We take reasonable steps to protect it from misuse, loss and unauthorised access, including password-protected systems and limiting access to staff who need it.
We keep information only for as long as we need it for the purposes above or as the law requires, then securely delete or de-identify it. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually 30 days, and will tell you if there is a lawful reason we cannot meet your request.
Questions and complaints
If you have a question about this policy or a concern about how we have handled your personal information, please contact us:
Email: info@brookleigh.com.au
Phone: 08 9296 0018
Post: Privacy Officer, Brookleigh Estate, 1235 Great Northern Highway, Upper Swan WA 6069
We will look into your complaint and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be on our website, with the date it was last updated shown at the top.